I N F O

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Is my information secure and private? We take care to protect your privacy and secure your information. We will not disclose your personal details to third parties. We use SSL technology and  PCI DSS certified system to keep your information safe and inaccessible to other Internet users. 

How do I make a purchase? Once you have found the item(s) that you wish to purchase, select 'add to basket'. When you are ready to complete your order, click on the ‘view basket / checkout’ option, which is permanently on the top right of your screen - and then, ‘Checkout’

What payment methods does English Graphics accept? Mastercard, Maestro, Visa, Delta and Visa electron. We also accept PayPal.

Can I order over the phone?  Yes, call us on 01590 672778

How do I redeem a gift voucher, discount or special offer?You can redeem your gift voucher, discount or special offer during the ‘checkout’ process when placing an order on our website.

How will I know you received my order & when will payment be deducted? You will receive an order confirmation email, within 12 hours of your order being placed. If you have not received this email, check your junk mail filter. Alternatively, your order may be on hold, in which case you will receive an on hold email from us. Payment is taken at the time you place your order.

Can I add items to an existing order? We aim to despatch your order as quickly as possible, but you can always call us to see if we have dispatched it. Otherwise the easiest way to add items it to create a new order.

Can I cancel an order once it has been placed? Your order can be cancelled up until the point that it has been despatched in our warehouse

Can I change my delivery address after my order has been dispatched? No. Once an order has been dispatched, the delivery address cannot be changed. This is because your order has already been packed and may have left our warehouse.

How long will delivery take? We aim to dispatch your goods within one working day of receiving your order. You will receive an email when your order has been despatched and is on its way. If for some reason your order is delayed or cancelled we will notify you by email as soon as possible. Standard UK deliveries usually take 2-3 working days from when it’s despatched to be delivered, but may take up to seven working days to be delivered. If you need your order next working day (UK delivery excluding weekends and UK public holidays) please email or call for a quote before placing your order. When an area has suffered adverse weather conditions (e.g. snow, flooding), orders can be delayed. In these circumstances it is not unusual for parcels to take up to 10 working days to be delivered. International deliveries are usually despatched within two working days of receiving your order and delivery times will vary depending on the destination country.

Has my order been dispatched yet? When we dispatch your order, we will send a dispatch confirmation email to the email address which your account is registered to.

Which countries does English Graphics deliver to? UK deliveries are free, International and European deliveries will be charged according to the size and weight of the order. Please email or call us for a quote before placing your order.

How do I return an item? If you are not completely happy with your purchase you can return it to us by post within 28 days from the day the parcel is posted. You will be credited with the value of your returned product to your original method of payment. Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used

Do you wholesale your products? Yes, we supply fine card and gifts shops throughout the UK and France, Canada & Switzerland, also New York, San Francisco and Helsinki

 

We respect your privacy!

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us.

Cookies

A cookie is a small piece of information sent by a website that is saved on your hard disk by your computer's browser. When you visit the English Graphics website these cookies are used to keep track of the contents of your basket, display 'recently viewed' items and to collect additional non-personal information such as how you arrived at our website.You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.  English Graphics are not responsible for cookies sent to your computer by 3rd party websites. As we continue to develop our website and take advantage of technologies to improve the services we offer, this privacy policy may change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. 

 

Copyright and intellectual property

Content included in this website may be accessed by you for your own internal non commercial use only. You may not copy, perform, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any content, software, products or services obtained from this website. You may not delete or alter in any way any copyright, trade mark, intellectual property or other legal notices from any part of this website.

 

 

 

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